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1. No Returns or Refunds Policy

• All sales are final. We do not accept returns or offer refunds once an order has been delivered, except in cases of:
  • Defective products upon arrival
  • Incorrect items received due to an error on our part
• We do not offer refunds or replacements for change-of-mind purchases.

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2. Eligibility for Replacements (Defective or Incorrect Items Only)

You may request a replacement if:

• The product is defective or arrives damaged.
• You received the wrong item due to an error on our part.
• You contact us within 7 days of receiving the product.

Conditions for Replacement:

• The item must be unused and in its original packaging, including all accessories and manuals.
• You must provide clear photos or videos showing the defect or incorrect product.
• We may request the return of the defective item before processing a replacement.

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3. How to Request a Replacement

If your order is defective or incorrect, follow these steps:

1. Email us at[email protected] with:
   • Your order number
   • Photos/videos showing the defect or incorrect item
   • A brief description of the issue
2. Our support team will review your request and respond within 2-5 business days.
3. If approved, we will arrange a replacement shipment at no extra cost.

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4. Damaged Products in Transit

• If your order arrives damaged, notify us within 48 hours of delivery.
• Include clear photos of the damaged package and product.
• We will work with the courier to resolve the issue and, if applicable, send a replacement.

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5. Non-Returnable Items

We do not accept returns or offer replacements for:

• Products damaged due to customer mishandling.
• Items returned without prior approval from our support team.
• Products that have been used, altered, or missing original packaging/accessories.

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6. Refund Policy

• We offers refund in form of cash .

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7. Policy Updates

Pax Orbit reserves the right to modify this policy at any time. Updates will be reflected on this page with an updated Effective Date.

For any inquiries regarding returns or replacements, contact us at:

📧 Email: [email protected]